Refund policy

Draft, October 2026.

Who handles payments

Paid plans are sold through Paddle.com, our online reseller and merchant of record. Paddle takes the payment, charges VAT or sales tax where it applies, sends your receipt and makes any refund.

Your first payment

If PinRipple isn't right for you, ask within 14 days of your first payment for a plan and we will refund it in full.

Renewals

Plans renew automatically, every month or every year, until you cancel. If a renewal went through by mistake, ask within 14 days. We refund it in full as long as the credits for the new period haven't been used.

Cancelling

Cancel any time in the app: Plans, then Manage billing. Your plan stays until the end of the period you paid for, and the account then goes back to Free. Apart from the cases above, we don't refund part of a period.

How to ask

Use the link in your Paddle receipt, or find your order at paddle.net. Refunds go back to the card or PayPal account you paid with, usually within 5 to 10 working days.

Your rights

This policy doesn't take away any rights you have under consumer law where you live.